Terms & Conditions
Welcome to the Official Luis Martelo Store, when browsing the platform www.luismartelo.com/en/ you accept the terms below:
Identification: Luis Martelo
Logistics Responsible: Fábio Guia – Portugal
Contact: orders@luismartelo.com
- Order
To make a order select the product/ products you want, add to the cart and pay it. - Order Paypament Confirmation
When we received the payment confirmation we will normally prepare the order on the next working day (if it is immediate stock) if it is a merchandising product we will produce it within up to 7 working days. - Order Sending
We normally ship the order the next business day following the order (for products in immediate stock) for personalized merchandising products it can take up to 7 business days. - Shipping Days
Depending on the country of destination, the carrier responsible for delivery varies, and the delivery time also varies. You will be informed of the delivery via email in a timely manner. The order will be delivered within an expected period of up to 15 working days. - Â Missing Recipient / Incorrect Adresses
If delivery or contact with the recipient by the carrier is not possible, the order will normally be distributed again the following day, if delivery is not possible at that time, it will be placed in storage at the post office closest to the address, after a few days If it is not collected it will be returned to us. - Order returned, do costs apply?
Yes, the customer will have to pay the shipping costs for sending the order again. - What payment methods are available?
Paypal
8. Can I return my order and receive a refund?
If the product you received is defective, you will have to return the product to our address, after we verify the defect we will refund your money via Paypal.
If after receiving the product we find that it has been damaged during transport and/or by the user, we will refuse the return.
For personalized merchandising products or products with official seals (CDs), once opened, there is no right to return. - For other matters related to online orders send a message to: orders@luismartelo.com